What we do
The interCultural Online Health Network (iCON) is a partnership between UBC Digital Emergency Medicine and the Patients as Partners program and is supported by the B.C. Ministry of Health.
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Executive Director of iCON
Professor, Department of Emergency Medicine
Dr. Kendall Ho is a practicing emergency medicine specialist and the lead at Digital Emergency Medicine at the University of British Columbia, Department of Emergency Medicine. He is also the Executive Director of the inter-Cultural Online health Network (iCON), an initiative that started in 2008 to support multicultural populations in B.C. to optimize chronic disease management through eHealth, supported by the BC Ministry of Health.
Dr. Ho was a past Associate Dean in Continuing Professional Development from 1998 to 2008, and was the founding director of the Faculty of Medicine eHealth Strategy Office from 2008 to 2015. Kendall was a past member of the Royal College of Physicians and Surgeons of Canada’s Professional Development Committee and the eHealth Committee of the Association of Faculties of Medicine of Canada. He is a collaborator with the World Health Organization eHealth Observatory and Pan American Health Organization Knowledge Management branch. He is the Vice President of the International Association of Humanitarian Medicine.
Dr. Ho’s academic and research interests is in digital health – the use of information technologies to improve healthcare for patients. Specific directions of research include: telehealth, home health monitoring, information and communication technologies (ICT) and patient safety and public engagement, and evidence-based policy translation in Digital Health. He is a recipient of a number of provincial, national, and international research grants in eHealth and eLearning, and has published related papers and textbook chapters in these subjects.
Dr. Kendall Ho has been featured in DigEM, discussing indigenous cultural safety. Check out the article here.
Chief Medical Officer
Dr. Cheema, MBBS, LMCC, CCFP, FCFP, was elected in B.C. in May 2001 to represent the riding of Surrey-Panorama Ridge. On June 05, 2001 Dr. Gulzar Cheema was appointed as a member of the Executive Council for the Government of B.C. as Minister of State for Mental Health. On January 26, 2004, he was appointed as a member of the Executive Council for the Government of B.C. as Minister of State for Immigration and Multicultural Services. He was also a member of the Legislative Assembly in Manitoba for five years and served as critic for health. He has also practised medicine in Winnipeg and rural Manitoba. He received his bachelor of medicine and surgery from India’s Punjab University, interned at the University of Newfoundland and was a resident at Saskatoon’s University Hospital. In 1992 he was awarded the Canada 125 Medal for community service. To promote the health and welfare of the community, Dr. Cheema participates weekly on local multicultural radio talk shows.
At present he is practicing family medicine in Surrey, BC and is a Clinical Assistant Professor for the Department of Family Practice.
He is the first Indian born person to be elected as a MLA in Canada.
Chief Nursing Officer
Barbara Ho graduated from Nursing in 1982 and has since been practicing as a Registered Nurse in BC in a variety of acute hospital positions. She currently works part-time as an Endoscopy nurse at the GI Research Institute.
Barbara is an active volunteer in the community- especially with initiatives related to music. She served as a member of the Parish Education Committee and Parent Teacher Association Chairperson at St. Francis Xavier School from 2002 to 2006. She is also a former Director of the Vancouver Chinese Choir Association.
Through iCON activities, Barbara is hoping to continue her work in patient education, to provide reliable and relevant health information to citizens and to promote communication between community members and health professionals. Barbara has served as Health Director for iCON’s Chinese portfolio since 2010.
Clinical & Cultural Liaison
Harleen Chohan is a Clinical Pharmacist at Fraser Health. She completed her Doctor of Pharmacy training at the University of British Columbia in 2020 and completed a clinical pharmacy residency with the Lower Mainland Pharmacy Services Program in 2021. She has expertise in creating guideline driven-evidence based, culturally appropriate patient chronic disease self-management resources for multicultural communities in British Columbia, as well as providing cultural context for practitioners in primary care settings. She is passionate about improving patient care and patient outcomes through providing pharmaceutical care and education and reducing barriers experienced by BC's multicultural communities.
iCON Program Manager
Betsy Leimbigler holds a Ph.D. in political science from the John F. Kennedy Institute, Free University Berlin, Germany. She has previously worked in various roles and institutions, including at UBC Okanagan as a postdoctoral researcher and research coordinator, at the Canadian Commission for UNESCO, and the University of Ottawa Centre on Governance. She also taught courses on policy analysis and health politics at the Free University of Berlin and Bard College Berlin. She is passionate about languages, cultures and health equity.
Email: betsy.leimbigler@ubc.ca
iCON Evaluation Analyst
Alex has been on the iCON team since 2015. He has a background in Microbiology and Immunology, and has volunteered extensively with Diabetes Canada, Canadian National Institute for the Blind Foundation, and various student leadership initiatives at UBC. Through his involvement with iCON, Alex has deeply appreciated the value of engaging community members as a partner in healthcare design, and the importance of providing culturally-relevant health information. He hopes to continue to expand his knowledge and experience in this area to support and collaborate with community members in achieving improved health outcomes.
Email：alex.fung@ubc.ca
Research Assistant
Work Learn Student - Communication Associate
Work Learn Student – Research Assistant
Work Learn Student - Communication Associate
Project Coordinator
A member of the iCON team since 2019, Jamie has been involved in a variety of projects, spanning community engaged research, communications strategy, and health education. She is interested in implementing knowledge translation, developing clinical and community research partnerships, and improving health outcomes and personal agency, particularly for those from underserved populations.
Jamie completed her Bachelor of Science in Integrated Science, specializing in Pharmacology and Genomics, at the University of British Columbia in May 2020. Her degree program provided the opportunity to take a range of coursework, including technical scientific courses as well as coursework in the social, historical, and environmental facets of health and medicine.
Over the past decade, Jamie has been deeply involved in community service. Most recently, her volunteer work has focused on post-secondary student development, education, event planning, and volunteer management, with a focus on the sport and recreation sector.
Event Coordinator
Karen brings extensive knowledge and experience in community-based research, specifically in nutrition and pediatric health, gained from her time at the University of Illinois and the Chinese University of Hong Kong. With a master's degree in nutrition and a bachelor's degree in Kinesiology, her passion lies in working with multicultural communities, raising awareness, and prioritizing prevention.
Having grown up in Hong Kong, studied in the United States, and currently residing in Canada, Karen understands the importance of culturally tailored health promotion and aims to bridge cultural gaps. Her expertise in participant recruitment and data collection will be invaluable to our iCON team as we gain insights into the healthcare barriers faced by the Chinese community.
Marketing & Communications Coordinator
Minika holds degrees in Marketing Management and Corporate Communications. She has 15 years of experience in marketing, communications, fundraising and event management, working for public relations agencies and non-profit organizations in both Hong Kong and Canada. Minika moved to Vancouver in 2013, most recently working with Alzheimer Society of B.C. and S.U.C.C.E.S.S. Foundation, and enjoys work-life balance here in Canada. She also believes that cultural diversity paves the way with more empathy and compassion, and to approach the world from various perspectives. “Do everything in love”.
Email: minika.chu@ubc.ca
Research Assistant
Puloma joined the iCON team in 2023, with the aim of contributing to the community and research in an innovative way. She has a diverse research experience from working in various research labs from the fields of Clinical and Health Psychology at the UBC Department of Psychology as well as the Department of Medicine. Through her involvement as a Research Assistant and Research Study Coordinator at the Depression, Anxiety, and Stress Lab, Puloma gained valuable skillsets by working on various steps in research. Specifically at iCON, Puloma hopes to gain further experience on how to effectively bridge the gap between the community and the health partners, through the dissemination of knowledge step in research. Ultimately, Puloma shares her main goal with iCON, which encompasses caring for the community by means of translating health-related knowledge in an accessible and interesting way.
Senior Research Assistant
Pooja joined the iCON team as a Research Asistant to better understand the social determinants of health and systemic challenges that impair individuals' ability to engage in preventative care practices. She has three years of research experience through her involvement in social and developmental research at UBC, which has enhanced her quantitative data collection and analysis skills. In addition to her own multicultural upbringing and lived experience as an immigrant, she has experience working with the international student population in Canada and consulting with non-profit organizations to cater to the needs of marginalized communities. She has an educational background in Psychology and Sociology, which has inspired her current research interest and drive to understand the factors that impact the holistic care approach.
Research Assistant
A Bachelor of Science graduate from the University of British Columbia, whose unique academic background and qualifications enrich iCON team. With two years of experience at South Asian Health Institute (SAHI) and an impressive six-year work in translation and interpretation, Simran brings a rare blend of expertise to her role. Her dedication to accessibility and empathy for diverse populations, nurtured through volunteer work at BC Children's Hospital, aligns seamlessly with her personal mission to break down barriers marginalized communities face in accessing healthcare. As a second-generation Punjabi Canadian from Abbotsford, Simran's passion for equity, social justice, and her research acumen position her as a committed advocate for meaningful change and inclusivity within the team.
Since 2007, iCON has hosted public health events with Chinese and Punjabi-speaking communities to provide language appropriate health information. Health professionals from these communities provide health education in ways that respect the communities’ different cultural needs. iCON also works alongside Vancouver Coastal Health, First Nations Health Authority, Vancouver Island Health Authority and the Indigenous community to integrate traditional practices into Western primary and acute care settings.
The interCultural Online Health Network (iCON) is a partnership between UBC Digital Emergency Medicine and the Patients as Partners program and is supported by the B.C. Ministry of Health.
Working together to support patient-centered care.
Programming that is responsive to the needs of communities it serves.
Continuous evaluation to ensure improvement and excellence.
Embracing cultural diversity in health care. Fostering cultural sensitivity and open dialogue in health care.
Empowering patients to achieve better health outcomes.
Executive Director of iCON
Chief Medical Officer
Chief Nursing Officer
Clinical & Cultural Liaison
iCON Program Manager
iCON Evaluation Analyst
Research Assistant
Work Learn Student - Communication Associate
Work Learn Student – Research Assistant
Work Learn Student - Communication Associate
Project Coordinator
Event Coordinator
Marketing & Communications Coordinator
Research Assistant
Senior Research Assistant
Research Assistant
Volunteer Benefits